IT Support Company In Johannesburg

Reliable IT Engineers, for Your Business

Looking for an IT support company in Johannesburg for your business? HSC Support offers professional, flexible, and affordable solutions to improve the reliability, convenience and cost of your IT network.

HSC Systems is a turnkey IT support company specialising in comprehensive 3-tier support for small to medium-sized businesses (SMEs).

We offer a primary, secondary, and tertiary assistance mechanism supported by a robust IT maintenance and monitoring framework.

Tier 1

ONSITE SUPPORT

 

Our technicians provide onsite support, attend to IT queries and provide real-time assistance.

Tier 2

REMOTE SUPPORT

 

We use AnyDesk or TeamViewer to remotely connect to a company’s VPN to troubleshoot, isolate and solve the IT query.

Tier 3

PREDICTIVE MAINTENANCE

 

Monitoring of business IT systems by HSC, allowing us to find certain faults before they are reported.

Our company has specialised in cloud computing and IT support – including ancillary services – for over 30 years. We are accomplished IT service providers with a 99% SLA as a standard.

Find Out More About IT Support Solutions In Your Area!

We Offer Full IT Support & Service

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IT Infrastructure

IT Infrastructure refers to all the hardware and software components of your business operations. Our company can provide you with industry-specific IT infrastructure solutions that pay close attention to your information technology goals. Our skilled technicians are always ready to help.

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Server Network Support

Your computer network is the lifeblood of your organisation. A healthy server network allows for the free transmission of information and resources. We can handle your server hosting, server security, proxy settings and more. Our server network support is dependable and unbiased.

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Backup & Data Recovery

Our IT specialists provide data recovery of all your key digital assets to an offsite backup server as per an agreed SLA. The SLA will define the data backup schedule for disaster recovery purposes. We will also provide you with data recovery software and training for your own peace of mind.

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Network Security

Network security is one of our primary USPs as we are affiliated with 24 ISPs across South Africa. We are able to create bespoke VPNs for companies of various sizes, with our focus being companies with 20 – 100 employees.  We have extensive IT security systems from real-time monitoring, effective firewalls, malware, and antiviruses.

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Email Hosting & Maintenance

We have mastered email hosting and integration using Microsoft Office 365 Exchange. The exchange platform is a market leader in exchange services and comes with a financially backed 99.9% uptime SLA. Major benefits include access anywhere at any time, with up to 5 devices per user, cloud synchronisation, comprehensive updates and more.

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Remote IT Services

Our remote IT services include cloud computing and IT support. The cloud service platform operates on an automatic failover system, including offsite backups for immediate recourse if your primary system fails or requires critical maintenance. Our remote support structures allow us to diagnose and resolve almost all issues at a distance, without you having to wait.

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Wirless Networking

Our IT management solutions include full wireless networking capabilities. We will come to the site of operation and set up the correct hardware environment, including cabling, routers, and Wi-Fi Extenders. Avoid all Wi-Fi-related problems.

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Fiber for Business

Our company regards itself as one of the best fibre providers for small businesses. Our fibre internet service packages are competitively priced and always take into account the unique needs of business owners.

What IT Support Services Are Included In Our Standard SLA

Apart from the initial site setup, where our technicians assist with cloud setup, VoIP, and fibre installations, you also get several other benefits, including:

  1. Monitoring of all network performance from wireless networks to servers.
  2. Maintaining regular backups and having an integrated, automatic failover system.
  3. Maintaining security updates and checks on networks and software.
  4. Day-to-day IT troubleshooting.
  5. Dedicated IT technicians and backup technicians to deal with all issues.
  6. Installation and setup of new hardware and software.
  7. Consulting on new technology.
  8. Monthly reporting on the health of a business network and its other IT infrastructure.
  9. A virtual IT department at a fraction of the cost.
  10. Storage scaling and management of data resources.

Our Solution to Pricing

To create a cost-effective solution that best meets your business’ needs, HSC Systems offers IT support on a monthly retainer. We work with you to understand how many hours of IT support are required per month. This means no hidden costs and no surprise fees.

Always-On, Always-Up IT Support

Is Location a Factor if I Need IT Support For My Small Business?

The resounding answer is ‘No’. HSC Systems can assist you wherever you are in the country, be it Johannesburg, Cape Town, Pretoria, or Durban. We offer a range of IT services for small businesses across South Africa, as our company is affiliated with 24 unique ISPs across the nation.

Our focus areas in Johannesburg and surrounds include:

Why is IT Support Important in a Business?

Businesses have uptime and downtime measures, and depending on the nature of your product or service, downtime might result in significant losses. This is especially true in businesses where access to IT resources such as cloud computingremote access, and VoIP telephony needs to be consistent. If any downtime happens in those hours of operation, critical errors could be made which ultimately affect ongoing projects, and in the end, the business’s bottom line.

Small business IT support is integral to HSC Systems’ business model because we believe that SMMEs are the engine that drives South Africa’s economy. As such, affordable IT support which is geared towards resolving issues in the most efficient and rapid ways possible is a top priority.

Frequently Asked Questions

What exactly does an IT company do?

IT companies oversee the installation and maintenance of computer network systems within a company. This includes managing hardware, software, and administration. The primary goal is to ensure that all the IT needs of the company are met, allowing for enhanced business continuity.

What are some examples of IT services?

There is a wide range of managed services available to companies in need of support. The typical service offerings include:

  • Network support
  • Daily IT troubleshooting
  • Email hosting and maintenance
  • Cloud services
  • Remote/ In-person support
  • Software/ Hardware installation
  • Data backups and recovery
  • Laptop/ Computer repair

 

We have mastered email hosting and integration using Microsoft Office 365 Exchange. The exchange platform is a market leader in exchange services and comes with a financially backed 99.9% uptime SLA. Major benefits include access anywhere at any time, with up to 5 devices per user, cloud synchronisation, comprehensive updates and more.

Find Out More About Managed IT Solutions In Your Area!