IT Support Company In Johannesburg

IT Support Company In Johannesburg

HSC Systems is a turnkey IT support company specialising in 3-tier support for small to medium-sized businesses (SMEs).

What this means is that there is a primary, secondary, and tertiary assistance mechanism supported by a robust IT maintenance and monitoring framework.

The primary tier consists of onsite support, where our technicians visit the business with the IT query, and we help them in real-time.

Then there is the secondary layer, where we use AnyDesk or Team Viewer to remotely connect to a company’s VPN and follow a troubleshooting methodology that allows us to isolate and solve the query.

Finally, the third tier relates to the ongoing monitoring of business systems by HSC, such that we are able to find certain faults before they are reported.

Our company has specialised in cloud computing and IT support – including ancillary services – for over 30 years. We are accomplished in our service delivery with a 99% SLA as a standard.

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Why Is IT Support Important In A Business?

Businesses have uptime and downtime measures and depending on the nature of your business, it may be the case that the more downtime you have, the more money you lose. This is particularly important in businesses where access to IT resources such as cloud computing, remote access, and VoIP telephony needs to be consistent. If any downtime happens in those hours of operation, critical errors could be made which ultimately affect ongoing projects, and in the end, the business’s bottom line.

Small business IT support is integral to HSC Systems’ business model because we believe that SMMEs are the engine that drives South Africa’s economy. As such, affordable IT support which is geared towards resolving issues in the most efficient and rapid ways possible should be a priority.

View Our IT Support & Service Offerings

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IT Infrastructure

IT Infrastructure refers to all the hardware and software components of your business operations. Our company is able to provide you with industry-specific IT infrastructure solutions that pay close attention to your information technology goals. Our skilled technicians are always ready to help.

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Server Network Support

Your computer network is the lifeblood of your organization. A healthy server network allows for the free transmission of information and resources. We can handle your server hosting, server security, proxy settings and more. Our server network support is dependable and unbiased.

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Backup & Data Recovery

Our IT specialists provide data recovery of all your key digital assets to an offsite backup server as per an agreed SLA. The SLA will define the backup schedule to recover deleted files. We will provide you with data recovery software and training for your own peace of mind.

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Network Security

Network security is one of our primary USPs as we are affiliated with 24 ISPs across South Africa. We are able to create bespoke VPNs for companies of various sizes,  with our focus being companies with 20 – 100 employees.  We have extensive security systems from real-time monitoring, effective firewalls, malware,  and antiviruses.

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Email Hosting & Maintenance

We have mastered email hosting and integration by using Office 365 Exchange. The exchange platform is a market leader in exchange services and comes with a financially backed 99.9% uptime SLA. Major benefits include access anywhere at any time, with up to 5 devices per user, cloud synchronisation, comprehensive updates and more.

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Remote IT Services

Our remote IT services include cloud computing and IT support. Our cloud platform operates on an automatic failover system, including offsite backups for immediate recourse if your primary system fails or requires critical maintenance. Our remote support structures allow us to diagnose and resolve almost all issues at a distance, without you having to wait.

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Wirless Networking

Our managed IT solutions include full wireless networking capabilities. As long as we can come to the site of operation and set up the correct hardware environment in terms of routers and Wi-Fi Extenders, then there should be no Wi-Fi-related problems.

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Fiber for Business

Our company regards itself as one of the best fiber providers for small businesses. Our fiber packages are competitively priced and always take into consideration the unique needs of each business on a case-by-case basis.

What IT Support Services Are Included In Our Standard SLA

Apart from the initial site setup, where our technicians come and help you create your business-side cloud environment, VoIP or help with your fiber installations, you also get a number of other benefits, including:

  1. Monitoring of all network performance from wireless networks to servers.
  2. Maintaining regular backups and having an integrated, automatic failover system.
  3. Maintaining security updates and checks on networks and software.
  4. Day-to-day IT troubleshooting.
  5. Dedicated IT technicians and backup technicians to deal with all issues.
  6. Installation and setup of new hardware and software.
  7. Consulting on new technology.
  8. Monthly reporting on the health of a business network and its other IT infrastructure.
  9. A virtual IT department at a fraction of the cost.
  10. Storage scaling and management of data resources.
IT Outsourcing
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Always-On, Always-Up IT Support

Is Location a Factor if I Need IT Support For My Small Business?

The resounding answer is ‘No’. HSC Systems is able to assist you wherever you are in the country. We offer a range of IT services for small businesses across South Africa, as our company is affiliated with 24 unique ISPs across the nation.

Our area of focus is Johannesburg and its surrounds, including:

  • Kempton Park
  • Modderfontein
  • Germiston
  • Boksburg
  • Alberton (Alrode)
  • Edenvale
  • Randburg

Reliable IT Engineers, At Your Service

Not all businesses want or need a full-time IT technician or team. HSC Support offers an affordable, reliable solution that gives you the service and expertise you need at a fraction of the cost. Our IT engineers spend time on-site every month, learning about your business to better understand your needs. Our engineers also provide expertise and experience from multiple clients as case-studies to improve upon, ensuring your business benefits from the most up-to-date IT and tech-support solutions.

Our Solution To Pricing

To create a solution that best meets your needs, HSC Systems offers IT support on a monthly retainer basis. We work with you to understand how many hours of IT support are required per month. This means no hidden costs and no surprise fees.

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