IT Infrastructure Support & Services For Small And Medium Businesses

The role of the IT infrastructure for business in this digital age is manifold. Not only does it allow you to communicate conveniently and securely with colleagues and clients alike, but it also allows you to make cheaper calls through VoIP; access the internet and all its related resources from cloud software to your own company’s VPN; and backup key data assets in real-time. With such a heavy burden placed on business IT infrastructure, every business needs a competent IT service provider that can help them to manage their networks optimally.

What Is The Role Of IT Infrastructure?

IT infrastructure management comes in many forms but primarily, the two distinctions are hardware and software management. A smart business will understand that these two are necessarily linked and the same IT service provider needs to handle both aspects. This makes it easier for them to conduct routine network audits to check the health of the network, as well as to make sure that all computer systems and networks are functional.

For example, nowadays, the optimal network cabling is fiber and there is a threshold speed that you require as you scale the usage according to tasks being performed and how many people are performing those tasks. If you’re running in-depth, data-heavy processes that require a consistent link to the internet, then you will need greater internet speed and better performing hardware.

The IT infrastructure is there to make your digital-facing operations run as smoothly as possible.

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What Are The 3 Primary Components Of A Good IT Infrastructure?


Software is the virtual aspect of the network. It can only be seen and interacted with using hardware, mainly plug-and-play devices such as a mouse or keyboard. Software is probably the single most pliable aspect of an IT infrastructure because it can be changed at any time, without much notice, it can be upgraded just as quickly or regressed to a previous version. Software can be integrated across platforms and even be completely deleted if necessary.


Hardware includes the bare nuts and bolts of the system. The cables and computer components that make up the network, servers and other means of accessing the virtual assets. It is not easy to change hardware and it requires much maintenance and oversight.


This is an often overlooked aspect of an IT infrastructure because it does not seem to be directly connected to its functioning. But it is. People need to be trained on how to use the resources at their disposal. If they don’t know what they’re doing, then you can’t achieve much as a business, operations stall and you lose out on time and money.

Common Services Linked to IT Infrastructure Management

  • Network services (assessment & planning, network management, performance monitoring, capacity planning, cable plant)
  • Network security audits and planning
  • Desktop support and systems management
  • Website and email management services
  • Server administration
  • Help Desk operations, audits, and outsourcing support
  • Technology research, acquisition, and transformation (IPV6, HSPD-12, virtual operating systems, virtual private networks (VPNs), hardware consolidation, etc.)
  • Implementation of policies and processes (ITIL certified and compliant)
  • Interoperability
  • Continuity of operations planning
  • Network documentation
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